 | Negotiation Skills
By: Eunson, Baden
Published by: John Wiley & Sons Australia, Ltd
Publication date: January 1, 1994
Here is a systematic approach to the negotiation process: listening, questioning, persuading, reading non-verbal communication, understanding cultural variables and choosing the appropriate channels. Ten strategies and fifty tactics are analysed... more... |
 | Writing at Work
By: Eunson, Baden
Published by: John Wiley & Sons Australia, Ltd
Publication date: January 1, 1996
Writing at Work introduces a fresh approach to writing workplace documents, such as letters, memos, instructions, newsletter articles and leaflets. Maximise their impact by tailoring them to the needs of your audience, using sound language mechanics... more... |
 | Writing in Plain English
By: Eunson, Baden
Published by: John Wiley & Sons Australia, Ltd
Publication date: January 1, 1996
Jargon, gobbledegook, bureaucratese, vagueness, obscurity, passivity, verbosity, ambiguity, disorganisation - all of these are faults that prevent us from expressing our thoughts in plain English. Solution? This is a thorough, and sometimes amusing... more... |
 | Writing Technical Documents
By: Eunson, Baden
Published by: John Wiley & Sons Australia, Ltd
Publication date: January 1, 1995
Reports, articles, manuals and other documents for scientific, technical and industrial audiences need specialised communication skills - and here they are all described. Language mechanics, style versus jargon, graphics and design, identifying and... more... |
 | Communicating with Customers
By: Eunson, Baden
Published by: John Wiley & Sons Australia, Ltd
Publication date: January 1, 1995
Interacting with clients requires more than just a set of interpersonal skills. This book presents commiunication as an organisational strategy for survival, helping you to understand the processes of non-verbal communication, listening and questioning,... more... |
 | Communicating for Team Building
By: Eunson, Baden
Published by: John Wiley & Sons Australia, Ltd
Publication date: January 1, 1994
Teams can be great, but they can also be disastrous unless the basic processes of group communication are understood. This book gives you insights into roles, norms, leadership and empowerment, non-verbal communication, giving feedback to others, listening... more... |
 | Dealing with Conflict
By: Eunson, Baden
Published by: John Wiley & Sons Australia, Ltd
Publication date: January 1, 1997
Conflict situations can often be unpleasant, but they can also be great opportunities for learning and problem-solving. In this book, the specific skills of assertiveness and listening are explored, while non-communication sources of conflict are also... more... |
 | Writing and Presenting Reports
By: Eunson, Baden
Published by: John Wiley & Sons Australia, Ltd
Publication date: January 1, 1994
'Seventy-five per cent of new jobs created between 1984-2000 require report writing and public speaking abilities' ( The Wall Street Journal , 9 February 1990). Addressing these needs, this book presents a new approach to reports, proposals and submissions:... more... |
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