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Negotiation Skillsby Baden Eunson
John Wiley & Sons Australia, Ltd 1994; US$ 40.95Here is a systematic approach to the negotiation process: listening, questioning, persuading, reading non-verbal communication, understanding cultural variables and choosing the appropriate channels. Ten strategies and fifty tactics are analysed in detail. more...
Writing at Workby Baden Eunson
John Wiley & Sons Australia, Ltd 1996; US$ 40.95Writing at Work introduces a fresh approach to writing workplace documents, such as letters, memos, instructions, newsletter articles and leaflets. Maximise their impact by tailoring them to the needs of your audience, using sound language mechanics and applying effective editing and layout principles. more...
Writing in Plain Englishby Baden Eunson
John Wiley & Sons Australia, Ltd 1996; US$ 40.95Jargon, gobbledegook, bureaucratese, vagueness, obscurity, passivity, verbosity, ambiguity, disorganisation - all of these are faults that prevent us from expressing our thoughts in plain English. Solution? This is a thorough, and sometimes amusing approach to the mechanics and style of clear expression. more...
Writing Technical Documentsby Baden Eunson
John Wiley & Sons Australia, Ltd 1995; US$ 9.99Reports, articles, manuals and other documents for scientific, technical and industrial audiences need specialised communication skills - and here they are all described. Language mechanics, style versus jargon, graphics and design, identifying and citing data, logical flow and the information/persuasion mix. more...
Communicating with Customersby Baden Eunson
John Wiley & Sons Australia, Ltd 1995; US$ 40.95Interacting with clients requires more than just a set of interpersonal skills. This book presents commiunication as an organisational strategy for survival, helping you to understand the processes of non-verbal communication, listening and questioning, communicating in writing and on the telephone, and dealing with customers from hell and other places. more...
Communicating for Team Buildingby Baden Eunson
John Wiley & Sons Australia, Ltd 1994; US$ 40.95Teams can be great, but they can also be disastrous unless the basic processes of group communication are understood. This book gives you insights into roles, norms, leadership and empowerment, non-verbal communication, giving feedback to others, listening skills, eliminating jargon, using groups methods of problem solving, running effective meetings, resolving conflict, and carrying the team's message to the outside world. more...
Writing and Presenting Reportsby Baden Eunson
John Wiley & Sons Australia, Ltd 1994; US$ 40.95'Seventy-five per cent of new jobs created between 1984-2000 require report writing and public speaking abilities' ( The Wall Street Journal , 9 February 1990). Addressing these needs, this book presents a new approach to reports, proposals and submissions: defining the audience, researching, using sources, using graphics, structuring logically, editing and proofreading, and delivering the message in an oral presentation. more...
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