Business : Decision-Making & Problem Solving

The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns. more...

Price: $34.95

Strategic Planning is a comprehensive new title, offering practical information on how to develop and implement successful, revenue-generating strategies within your business. In addition to this, the book serves to provide ideas and guidance for producing strategic business plans for your company. Strategic Planning explores the thinking surrounding strategy, and explains concepts such as value based management, the strategic environment, strategies to suit products, establishing strategic strength and gaining competitive advantage. This thorough guide then goes on to demonstrate how to implement and evaluate strategy, how to manage your team and how to manage future risks to your business. more...

Price: $29.95

Employees who possess problem-solving skills are highly valued in todays competitive business environment. The question is how can employees learn to deal in innovative ways with new data, methods, people, and technologies?In this groundbreaking book, Arthur VanGundya pioneer in the field of idea generation and problem solvinghas compiled 101 group activities that combine to make a unique resource for trainers, facilitators, and human resource professionals. more...

Price: $75.00

The single biggest preoccupation of senior management of any listed company is its institutional investors. CEOs and CFOs on average spend around 40% of their time dealing with this group, and the implicit goal of most management teams is to maximise share price. more...

Price: $50.00

Edited as a Festschrift in honor of Prof Milan Zeleny, this volume reflects and emulates his unmistakable legacy: the essential multidimensionality of human and social affairs. It contains papers dealing with: Multiple Criteria Decision Making; Social and Human System Management; and Information, Knowledge and Wisdom Management. more...

Price: $150.00