Business : Customer Service

CARE to build a customer-focused company!. Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes: Self-assessments, brainstorming exercises, checklists, and worksheets; Real-life examples of how companies create enhanced customer experiences; Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance; Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening more...

Price: $18.95

Clued In gives you the tools to craft an outstanding customer experience, no matter what you sell, or who your customers are. Experience Engineering CEO Lou Carbone reveals the experience "clues" you're already delivering to customers, whether you know it or not. Next, he shows how to re-craft those clues into a consistent, powerful experience that can differentiate practically anything. Carbone covers the entire process, hands-on: organizing "experience design" teams... evaluating existing experiences... designing manageable clues that connect with customer desire... rolling out new experiences... and making experience both sustainable and profitable. more...

Price: $20.76

In 1994, I had the opportunity to visit the White House with a small group of professional speakers. At the end of the tour, our group came to the foyer and while we were standing there my wife Paula said, "Oh my gosh, here he comes." We looked across the room and sure enough, there came the President of the United States. At that time it was Bill Clinton. He walked over and spent about ten minutes with our group, one-on-one, chatting with each of us. Someone in the group mentioned that we were professional speakers and commented that President Clinton, too, was in many ways a professional speaker. At that time Clinton looked directly at me and he said, "Half of my job is keeping people in the right frame of mind." more...

Price: $7.95

Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls. more...

Price: $29.99

From Dr. Tony Carter, a leading authority in business management, comes a book to give your company the winning edge. Customer Advisory Boards: A Strategic Tool for Customer Relationship Building examines the customer advisory board one of the most effective competitive tools for building and maintaining customer satisfaction. This business guide shows how to create and make use of an effective customer advisory board, and how doing so can give your company a marketing advantage and improve vital aspects of business, including customer responsiveness, trust-building, and customer satisfaction. This book is vital for anyone who has customers and wants their loyalty. more...

Price: $49.95