Business : Customer Service

A survey of information systems research on electronic customer relationship management (eCRM). This book provides frameworks taken from cases and applications in this field. Each chapter takes a collaborative approach that goes beyond the analytical and operational perspectives, and stresses integration with other enterprise information systems. more...

Price: $149.00

“This is a book that will help anyone who deals with customers. It is a wonderful blend of wisdom and insight that deals with the everyday relationships between the customer and service representative.”. Joe Breniser, President. Creative Training Institute “An insightful look as to why customers don’t always receive first class service and how we all like to be treated.” Jerry Drake, Business Manager. Liquid Control Corporation “An exceptional Tool Kit‚ that is a must for every employee in an organization that has communications with customers. Professional, insightful, real-life responses to everyday customer service situations. Enjoyable, funny, easy to read handbook that puts the customer at the center of your organization.” Diane Erickson, Director of Special Projects. Danner Press. This book is for any company, business, or organization that deals with customers and has a passionate desire to survive. We’ve all been customers ourselves, and we’re tired&emdash;tired of inadequate service, a lack of concern, and a take-it-or-leave-it attitude. We’re tired of being told everything under the sun except that which we long to hear, “How may I help you?” followed by the appropriate action. This book is about excuses we both hear and use for not giving excellent customer service and how to shoot those excuses down. Excuses are those obstacles we ourselves&emdash;employees in the service industry&emdash;create for not doing those things we have an inherent responsibility to provide the customer with: excellent professional service in a caring, friendly, and consistent manner. What is offered here are the excuses we use far too often, and more importantly, what we should say and do instead, because there are no excuses for not delivering excellent customer service!. Selected Contents: Delivering Excellent Customer Service; Practice the Golden Rule; Check Out Your Work Environment; Be a Master more...

Price: $9.95

This book is an advanced explanation of the state-of-the art in Context-Aware Services. The authors describe and characterize this type of service as well as the specific service dimension that is, 'context'. more...

Price: $100.00

In a world where knowledge is king, the Web never sleeps. Today's customers have three insatiable demands: they want their product or service free, and perfect - and they want it now. No matter what business you're in, you have to find a way to respond or you risk losing your customers. Prepare for the future - a future you can't predict. more...

Price: $16.99

It goes against all you were taught in business school and many of the books you've read, however, it's the key to turning your clients into loyal customers. Not only will they faithfully return to you, they will become brand ambassadors who spread the word about your products and services far and wide. Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a world-class customer service experience to everyone who enters your place of business. more...

Price: $17.95